DELIVERY &
RETURNS

Delivery

What it costs

  • FREE on orders over £75

  • £5.95 on orders under £75

When We Ship

  • Weekdays: We aim to ship all orders within 24 hours.

  • Weekends & Bank Holidays: We’ll ship your order on Monday (or Tuesday if it's a Bank Holiday).

  • Arrival time: Once it leaves us, your package should be with you in 2–4 working days.

Tracking Your Order

  • As soon as your order is on its way, we’ll send you an email with your tracking number.

  • We use Royal Mail 48hr Tracked and DPD Local.

  • You can track your parcel by following the information from your dispatch email.

Returns Policy

Not quite right? No problem.We offer a 14-day return policy, giving you 14 days from the date of delivery to return your purchase for a refund. Please note we do not refund shipping costs.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • Condition: Unworn and in original condition.

  • Tags: All original tags must be attached.

  • Cleanliness: No deodorant marks, stains, pet hair, or odours (aftershave, detergent, etc.).

  • Footwear: Must be returned in the original box with no wear on the soles.

If your item(s) meets these requirements, you can start your return by completing the returns paperwork which accompanied your parcel.

When Returning Items

  • Shipping & return costs are the responsibility of the customer.

  • Please ensure that the item(s) are carefully and securely packaged.

  • To ensure the secure return of the item(s) we recommend a Recorded Delivery Service as we will not be liable for items which are not received due to being lost in the post.

  • We currently don’t offer direct exchanges. The quickest way to get a new size or style is to place a new order and return the original item.

Refunds

  • Refunds are processed within 2 working days of receiving your accepted return.

  • Funds will be returned to your original payment method.

  • Please allow up to 5 additional working days for your provider to make the funds available in your account.

Damaged Goods

If your item(s) arrive damaged or faulty, please contact us within 48 hours of delivery so that we can resolve the issue. Please note we cannot accept returns for items that become damaged through wear and tear.

Non-returnable items
For hygiene reasons, underwear, swimwear (without hygiene seal) and socks cannot be returned unless faulty.

For any questions regarding Delivery or Returns, please contact our customer service team, quoting your order number at store@slowtimemondays.com

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